Privacy Notice
Effective date: November 4, 2026
This notice explains how information is handled through the Bespoke Property Group public website, the Owner Portal and the Resident Portal (together, the “services”). The services are operated by Bespoke Property Group, LLC (“Bespoke,” “we,” “us”). Privacy questions and requests: bespokepropertymanagement215@gmail.com.
A property may be owned by a different person or business than the one operating these services. Information about your landlord and your tenancy is in your lease and related records. This notice describes the Bespoke platform; it does not replace your lease.
What the services do and do not collect
- The public website shows property listings and company information. It has no accounts, no contact form and no application form. The website’s own pages do not set cookies, and its own code includes no analytics, advertising or tracking tools. Like any website, our hosting provider receives technical information about requests (such as network address, browser type and pages requested) and may keep logs under its own settings.
- The portals are for invited residents and for owners and management users. They hold the information described below.
- The services are not designed to collect rental applications, tenant-screening results, credit information, payment-card or bank details, or identity documents, and we ask you not to upload them. The upload feature accepts ordinary document and image types and cannot reliably tell what a file contains. Application links on listings lead to other websites. Payments are not handled in the portal.
Information handled in the portals
Depending on your role:
- Account and sign-in information: name, email address, an optional phone number recorded by management, account identifiers, and sign-in and session records. Residents sign in with a code sent by email. Owners and management users sign in with a password and an authenticator code.
- Household and rental information entered by management: property and unit, household membership, invitation status, lease start and end dates, and an amount due where management enters one.
- Messages and uploads: messages in the household conversation, announcements from management, and photos, videos and documents with their descriptions, timestamps and read or dismissed status. Uploads can contain information about other people.
- Public listing information: property addresses, descriptions, availability, advertised rent, amenities, marketing photographs and the application link management chooses.
- Technical information: security and error events; a short description of the device used for a session (for example “Safari on iPhone”), not the full browser identifier; and a keyed, shortened form of your network address used to limit repeated sign-in attempts. Our application logs are limited to technical labels and are designed not to include email addresses, message text or codes. Our service providers keep their own operational logs under their own settings.
How information is used
To operate accounts and invitations, verify access, manage household and rental information, deliver messages and announcements, check and display uploads, publish listings, provide support, diagnose problems, protect the services, and address legal obligations and disputes.
Please share only what is relevant. Do not post passwords, sign-in codes, payment-card numbers, Social Security numbers or identity documents in a household conversation. If sensitive information is necessary, contact management separately at bespokepropertymanagement215@gmail.com.
Household conversations: who can see what
A household conversation is shared. It is not a private conversation between one resident and management. It is visible to authorized owners and management users and to every person in the household who has portal access.
- A person added to a household later can see the household’s earlier messages and attachments, including those sent before they joined.
- Sent messages cannot be edited or deleted in the portals. Removing someone’s portal access does not remove their earlier messages, and it does not recall copies anyone already saved.
- Co-residents appear to each other by first name. Your contact card shows your own verified email and phone number; it does not show your roommates’ details. Contact details you put into a message or attachment are visible to everyone in the conversation.
- For a confidential concern, such as an accommodation request or an issue involving another household member, contact management separately at bespokepropertymanagement215@gmail.com and share only what is needed.
Who receives information
- Owners and management users see information within their assigned property portfolio. Technical operators may need access to run, support or secure the services.
- Service providers process information to provide the services: Vercel (hosting and processing, including the isolated environment that checks and prepares uploaded files), Supabase (database, sign-in, file storage and background functions) and Resend (delivery of sign-in codes and invitation emails).
- Uploaded files are scanned for malware and prepared for display by processing environments run by our providers or by Bespoke’s technical operators.
- Information may be disclosed when required by law or reasonably necessary to address legal claims, protect rights or investigate misuse, as applicable law allows.
- We do not sell personal information. The service providers above process information to run the services for us.
Public photographs and external applications
Published listings and marketing photographs are public. They can be copied or cached by visitors, search engines and other services. Taking a listing down does not necessarily remove copies or previously reachable image addresses.
Application links open another website. What you submit there is handled by that provider and by whoever receives the application, under their notice, screening disclosures and fees. This notice does not cover them. Read their information before you apply.
Retention, access and deletion requests
- Messages, attachments and household records remain stored after a tenant leaves. Ending a tenancy, removing portal access or signing out does not delete them, and we have not defined an automatic deletion schedule for them. The portals have no feature to delete sent messages or attachments.
- Records may also remain in provider systems and backups for the periods those providers apply.
- You may write to bespokepropertymanagement215@gmail.com to ask what we hold about you, to correct it, to get a copy, or to ask for deletion. Bespoke’s owners handle privacy requests sent to that address, and each request will be considered. What we can do depends on the law and the facts (for example records we must keep, or information about other people). We may need to verify who you are first, and we will not ask for identity documents unless we arrange a suitable way.
If something goes wrong
Report suspected unauthorized access to bespokepropertymanagement215@gmail.com. If a security incident requires notice under applicable law, we will give it as the law requires.
Security, children and changes
We use access controls and other safeguards, and no online service can guarantee complete security. The services are for property management and rental use and are not directed to children. If you believe a child provided information through an account without proper authorization, contact bespokepropertymanagement215@gmail.com.
We may update this notice. The effective date shows the current version. Where the law requires additional notice or consent for a change, we will provide it before the change applies.